NLH Vital Signs, Feb/March 2015

Littauer announces new Chief Nursing Officer

02262015_steph_fishalLittauer is proud to welcome Stephanie Fishel, RN, NE-BC, BS BA, as the Vice President of Patient Care Services and Chief Nursing Officer, a position recently vacated by the retired Regina Mulligan. Stephanie comes to Littauer from St. Peter’s Hospital in Albany where she had worked as their operations manager for over five years. A registered nurse for 15 years, Stephanie has an additional degree in health promotion/disease prevention and has her nurse executive certification.

“It is an honor to follow Ginger Mulligan, a respected nurse, manager and a valued Littauer employee for 43 years,” said Stephanie.

“I am thrilled to welcome Stephanie to our Littauer family. Her integrity as a nurse and professionalism parallel Littauer’s values of superior patient care and satisfaction,” said Littauer President and CEO Laurence E. Kelly.

“Quality patient care and supporting the health care providers who are committed to delivering superior care is my passion,” said Stephanie.

Stephanie attended Temple University and completed her education at University of Connecticut. For four years she lived in Moscow, Idaho working at Gritman Medical Center. While at Gritman Medical, a critical access hospital in a rural area, she became a jack-of-all-trades. “I learned from nurse mentors in rural Idaho, from ICU to home care,” said Stephanie. “I left there a better nurse.”

Stephanie returned to the east coast and while working in Albany she developed a passion for operational management and process improvement.
“How do we create a culture of safety? With a professional, self-driven team who embraces creativity and understands that patient safety is a journey,” said Stephanie.

After working in both small community hospital settings and large metropolitan hospitals, Stephanie is happy to be at Littauer. “I feel at home here, and I knew immediately Littauer was the right fit for me.”

Stephanie’s mantra is: “Treat others the way you would like to be treated yourself.” You can plan on seeing more smiles with Stephanie Fishel leading the way.

Photo – Stephanie Fishel, Vice President of Patient Care and Chief Nursing Officer at Nathan Littauer Hospital & Nursing Home

Amy Ellsworth, NLH Goodwill Employee for the Year

Littauer recently announced their 2014 Goodwill Employee of the year. Amy Ellsworth, Office Coordinator of the Gloversville Primary & Specialty Care Center was the recipient of the honor. Ellsworth, a 14-year Littauer employee was nominated by her peers for her professional work ethic and endless compassion.

At a hospital-wide award ceremony held Thursday, March 5, Littauer President and CEO Laurence E. Kelly said, “It takes all 1000 Littauer employees to do what we do for our patients and community. Not all of us are hands on, but we are here to support behind the scenes.”

There were many examples of Ellsworth’s commitment to excellence. For example, a patient attributed Ellsworth’s intuitiveness to saving her life. The patient was in the parking lot refusing to come in and Ellsworth went outside to encourage her to enter the primary care center. Refusing to take no for an answer, Ellsworth got a wheelchair and brought the patient in. The patient was having a heart attack, and Ellsworth’s persistent actions most likely saved her life that day.

“I’m a bit overwhelmed by this honor” said Ellsworth.

Ellsworth was one of three top extraordinary finalists for the award. Second runner-up was Nicole Cleary, a Registration Representative. She was the 2014 third quarter Goodwill Award recipient. Cleary’s positive attitude and genuine smile, along with her outgoing personality with patients and co-workers made her an obvious choice as a finalist.

First runner-up was Jessica Insogna, a Radiology Office Rep in Littauer’s Diagnostic Imaging Department. Insogna enjoys working with patients and has been employed by Littauer since 2006. Insogna was the 2014 first quarter Goodwill Employee recognized for her kindness, compassion, and professionalism.

Ellsworth was presented with a bouquet of flowers, a plaque, gift certificate, check and a privileged hospital parking spot for a year. Her family was also present for the ceremony. Ellsworth’s family is from Galway and she resides in Mayfield with her fiancé Todd Brown.

Photo – 2014 Goodwill Employee of the Year Amy Ellsworth, center, first runner up was Jessica Insogna, left, and Nicole Cleary at right
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Darlene Demarest is fourth quarter Goodwill employee

– Nathan Littauer Hospital & Nursing Home announced the 2014 Fourth Quarter Goodwill Employee of the year. Darlene Demarest, a Medical Receptionist from Littauer’s Mayfield Primary and Specialty Care Center was the recipient.

“It takes all 1000 employees to make Littauer what we are,” said Mr. Kelly. “Darlene exemplifies Littauer’s values and is the perfect fit for this honor.”

Demarest is a 40-year Littauer employee, and is known for her positive attitude. “I love my job, I love my co-workers and I especially love my patients,” said Demarest.

Mr. Kelly read stories submitted by her co-workers applauding Demarest’s work ethic, kindness, compassion, and warm smile. In particular, she is instantly able to set patients at ease. “She goes above and beyond for her patients and co-workers daily and has done so for decades,” said a co-worker.

Recipients for the award are nominated by NLH employees, providers or patients and submitted to the Goodwill Committee. In a blind format they are selected.

Demarest received a plaque and a check along with her special honor.

Littauer President and CEO Laurence E. Kelly with 2014 fourth quarter Goodwill Employee Darlene Demarest

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A visit from Congresswoman Elise Stefanik

On February 9, elise 1Congresswoman Elise Stefanik, United States Representative, 21st District met with hospital leadership and toured the main campus in Gloversville.

Ms. Stafanik said, “I recently had the pleasure of touring and meeting with officials at the Nathan Littauer Hospital. This hospital is doing important work to deliver high quality healthcare to North Country families, and I was very impressed with their facility and staff. In Congress, I look forward to working to advance solutions to increase access to high quality, affordable healthcare, and I was grateful to have the opportunity to discuss challenges to our healthcare system with officials at Nathan Littauer.”
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